Account Data Deletion

Valor's Epoch

In the game, open Actions → Account at the Adventurers Guild to request deletion of the currently signed-in game account and check its status. This works for guest accounts too. Our team processes the request; submitting it does not erase data immediately. You can also contact us using the email instructions below. Completed deletion cannot be undone.

  1. Open the mail link below.
  2. Send it to paultroxel@spellwrightstudios.com.
  3. Replace the placeholder with the Google account email you signed in with.
Open email client

Or write paultroxel@spellwrightstudios.com directly with the subject "Account Deletion Request".

What is deleted

  • Your sign-in identity with our authentication provider.
  • Your cloud saves — characters, party, inventory and campaign progress.
  • Your stamina balance and the record of how it was spent.
  • Your rest and camp receipts.
  • Your leaderboard entries, including the display name shown to other players.
  • Everything else the game records against your account: hunger and thirst, time-away records, reward claims, supporter status and your saved preferences.

What is not deleted is the record tying a purchase to the account that made it, together with the messages the store sent us about that purchase. Neither is a copy of your progress. They are what proves a purchase happened and what stops the same one being granted twice, and the store's own receipt is not ours to destroy in any case. We are still settling how long we hold the messages, and this page will say so once we have.

How we confirm it is you

Send the request from the same Google account you sign in with. That address is the only thing linking a request to an account, so we cannot action a request sent from another address.

Because an email can be sent with any address written on it, we will reply to the address on the account and ask you to confirm, and we act only once you have answered that reply. That exchange is what shows the mailbox is yours. We never ask for a password, and we never ask for an identity document — if anyone asks you for either in our name, it is not us.

If you played as a guest

Use Actions → Account in the game while signed into your guest account. This authenticates the request without an email address. Uninstalling alone does not request deletion of the server account. If you cannot access the account, contact support; we will explain what ownership verification is possible without asking for your password.

Backups

Live data is removed when we process your request. Our backups rotate on their own schedule and older copies are retired as newer verified ones replace them, so a deleted account can persist in a backup for a period after the live data is gone. We do not put a fixed figure on how long that period is, because our backup policy is written to always keep a verified copy rather than to expire on a timer.

What you can remove yourself

The game keeps a copy of your progress on your own device so it works offline. Uninstalling the app removes that copy. It is not something we can reach for you.

Purchases

Purchase records are held by the app store you bought through, and by our payments provider, under their own retention rules. Deleting your game account does not cancel or refund a purchase — contact the store for that.